Privacy Policy

Updated: August 5, 2026

SOLA Fitness Studios Inc. (“SOLA,” “SOLA Lagree”, “we,” “us,” or “our”) is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, retain and protect personal information when you visit our website, join our waitlist, create an account, purchase a membership or class package, book or attend a class, communicate with us, receive emails from us, or otherwise use our services.

This Privacy Policy applies to information collected through our website, studio-management and booking platforms, mobile applications, email and text-message communications, social media interactions, and in-person studio operations.

1. Information We Collect

We may collect the following types of personal information.

1.1 Contact and Identity Information

This may include your:

  • Name

  • Email address

  • Telephone number

  • Mailing or billing address

  • Date of birth or age

  • Emergency-contact information

1.2 Account, Membership and Booking Information

When you create an account or use our services, we may collect information such as:

  • Account and login information

  • Memberships, class packages and credits

  • Class bookings, cancellations and waitlist activity

  • Attendance history

  • Purchase, refund and transaction history

  • Studio and class preferences

  • Information associated with promotional offers or referral programs

1.3 Payment Information

When you purchase a membership, class package, merchandise or another service, payment information may be collected and processed by our payment-processing and studio-management service providers.

This information may include your payment-card details, billing address and transaction information. SOLA may not directly receive or store your complete payment-card number when payments are processed through a third-party payment provider.

1.4 Health, Safety and Fitness Information

To support your safe participation in SOLA classes, we may collect information you voluntarily provide regarding:

  • Injuries, physical limitations or health concerns

  • Relevant medical conditions

  • Pregnancy

  • Fitness experience and goals

  • Emergency information

  • Information included in liability waivers, intake forms or incident reports

You are responsible for providing accurate and current information relating to your ability to participate safely in our services.

1.5 Communications and Consent Records

We may collect and retain records of communications you have with SOLA, including:

  • Emails

  • Telephone calls

  • Text messages

  • Customer-service inquiries

  • Social-media messages

  • Feedback, reviews and survey responses

  • Records showing whether you consented to or unsubscribed from marketing communications

1.6 Website and Technical Information

When you use our website, booking platform or mobile services, we may automatically collect information such as:

  • Internet Protocol address

  • Browser type

  • Device type and operating system

  • Pages viewed and actions taken

  • Referral source

  • Approximate location based on your IP address

  • Cookies and similar technologies

  • Dates and times of website or application activity

2. How We Use Your Information

We may use your personal information for the following purposes.

2.1 Providing Studio Services

We use information to:

  • Create and manage your account

  • Process memberships and purchases

  • Schedule and manage class bookings

  • Administer waitlists, cancellations and credits

  • Deliver Lagree classes and related fitness services

  • Maintain attendance and membership records

  • Respond to questions, requests and concerns

  • Provide customer support

2.2 Health and Safety

We may use health, waiver and emergency information to:

  • Help instructors understand relevant limitations

  • Support safe class participation

  • Respond to an injury, incident or emergency

  • Maintain appropriate safety and incident records

Providing health information does not replace obtaining advice or clearance from a qualified healthcare professional where appropriate.

2.3 Payments and Business Administration

We may use information to:

  • Process payments, refunds and account adjustments

  • Prevent fraudulent or unauthorized transactions

  • Maintain accounting, tax and financial records

  • Manage our internal business operations

2.4 Service Communications

We may contact you regarding matters such as:

  • Booking confirmations and reminders

  • Waitlist updates

  • Class cancellations or schedule changes

  • Membership or payment information

  • Changes affecting your account

  • Safety, security or operational notices

  • Responses to your inquiries

2.5 Marketing and Promotions

Where we have the appropriate consent, we may send you information regarding:

  • SOLA classes, memberships and events

  • Studio news and updates

  • Promotions, offers and referral opportunities

  • New services or schedule announcements

You may unsubscribe from marketing communications at any time.

2.6 Analytics and Improvement

We may use information to understand how clients interact with our website and services, improve the client experience, evaluate studio performance, plan class schedules and develop new services.

2.7 Security and Legal Purposes

We may use information to:

  • Protect our clients, staff, systems and property

  • Detect or investigate suspected fraud or misuse

  • Enforce our agreements and studio policies

  • Comply with legal, regulatory, insurance or court requirements

  • Establish, exercise or defend legal claims

3. Email Communications

You may receive promotional emails from SOLA only where permitted by applicable law and based on the consent associated with your account or signup.

You may use the unsubscribe link included in a promotional email.

Withdrawing from promotional communications will not necessarily prevent SOLA from sending service-related communications, such as booking confirmations, receipts, account notices, class cancellations or safety-related messages where permitted.

Consent to receive marketing emails is not a condition of purchasing SOLA’s services.

4. How We Share Information

SOLA does not sell your personal information.

We may disclose personal information in the following circumstances.

4.1 Service Providers

We may provide information to trusted service providers that help us operate our business, including providers of:

  • Studio-management and class-booking software, currently including Walla

  • Payment processing

  • Website hosting and maintenance

  • Email and text-message delivery

  • Mobile applications

  • Data storage and security

  • Analytics

  • Accounting, insurance, legal and professional services

These providers may process information on SOLA’s behalf to perform the services we have requested.

4.3 Legal Requirements

We may disclose information where reasonably necessary to:

  • Comply with applicable laws, regulations or legal processes

  • Respond to a court order, warrant or lawful government request

  • Protect the rights, safety or property of SOLA, our clients, our staff or others

  • Investigate fraud, security incidents or violations of our agreements

4.4 Business Transactions

If SOLA is involved in a merger, financing, sale, restructuring or transfer of all or part of its business, personal information may be disclosed as reasonably necessary to evaluate or complete that transaction, subject to appropriate confidentiality protections.

4.5 Processing Outside Canada

Some service providers may store or process personal information outside Canada. When information is processed in another jurisdiction, it may be subject to the laws of that jurisdiction and may be accessible to its courts, governments or law-enforcement authorities.

5. Consent

SOLA collects, uses and discloses personal information with your consent where consent is required.

The form of consent may depend on the sensitivity of the information and the circumstances in which it is collected. Consent may be express, such as checking a signup box, signing a waiver, or implied where permitted by law.

You may withdraw your consent by contacting us, subject to reasonable notice and any legal, contractual or operational restrictions. Withdrawing consent may affect our ability to provide certain services.

6. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Provide our services

  • Manage our relationship with you

  • Meet legal, tax, accounting, insurance and regulatory obligations

  • Resolve disputes

  • Enforce our agreements

  • Maintain appropriate safety and business records

When information is no longer required, we will take reasonable steps to securely delete, destroy or anonymize it.

7. Data Security

We use reasonable administrative, technical and physical safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, copying, use or modification.

These measures may include access controls, staff permissions, password protection, secure service providers and restricted access to sensitive information.

No electronic transmission or storage system can be guaranteed to be completely secure. You are responsible for protecting your account password and notifying us if you believe your account has been accessed without authorization.

8. Cookies and Similar Technologies

Our website and service providers may use cookies and similar technologies to:

  • Operate website and booking functions

  • Remember your preferences

  • Understand website usage

  • Measure performance

  • Improve our services and marketing

You may be able to disable certain cookies through your browser settings. Disabling cookies may affect the availability or functionality of parts of our website or booking services.

9. Your Privacy Rights

Subject to applicable law and certain exceptions, you may:

9.1 Request Access

Ask whether SOLA holds personal information about you and request access to that information.

9.2 Request Correction

Ask us to correct information that is inaccurate, incomplete or outdated.

9.3 Withdraw Consent

Withdraw consent for certain uses of your information, including promotional communications.

9.4 Request Deletion

Ask us to delete personal information we no longer need. We may be required to retain certain information for legal, tax, accounting, insurance, safety, dispute-resolution or fraud-prevention purposes.

9.5 Ask Questions or Make a Complaint

Ask questions about our privacy practices or raise a concern regarding how your personal information has been handled.

We may need to verify your identity before completing a privacy request.

10. Third-Party Websites and Platforms

Our website or communications may contain links to third-party websites, applications or social-media platforms.

SOLA is not responsible for the privacy practices of independent third parties. We encourage you to review their privacy policies before providing personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technologies, business practices or legal obligations.

The updated version will be posted on our website with a revised “Updated” date. Where appropriate, we may also provide notice through email, our booking platform or another reasonable method.

12. Contact Us

Questions, concerns and privacy requests may be directed to:

hello@waterloolagree.com